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The Help Desk Institute

The Help Desk Institute, formerly Help Desk User Group (HUG) was founded in 1988 to provide a networking forum for Help Desk Professionals to support and guide them in improving the service they provide to their customers. HDI, following it’s mission to lead the IT Support Profession worldwide works closely with its 7500 worldwide member organisations to provide answers to industry questions, deliver workshops, conferences and training programmes and build open-industry standards which are independently tested by VUE (NCS Pearson Incorporated) and Prometric  (Thomson Learning Corporation).

 HDI Qualifications are:

  • Driven by International committee of Industry experts

  • Internationally recognised

  • Available globally

The four Qualifications levels are:

  

Help Desk Manager (HDM)

Help Desk Senior Analyst (HDSA)

 

Help Desk Analyst (HDA)

  

 

Customer Support Specialist (CCS)

Official curriculum and invigilated exams, based on internationally recognised standards, aimed at help desk and support professionals worldwide


The Customer Support Specialist

  • To define and develop understanding of the role and responsibilities of a Customer Support Specialist
  • To define and understand the Support Centre environment
  • To identify and develop the skills and competencies required in a Customer Support Specialist
  • To prepare for the Customer Support Specialist Certification Test

 

SIMIT Academy
Deep Complex, Opp. Doaba Automobile, Court Road, AMRITSAR - 143001
Telephone: (0183) 6547042  |  FAX: 0183 - 5056843
Cell Phone: 9814899990, 9815182148 , 9815518835 | Email: info@simitacademy.com